Lindsey’s VCE Tutoring’s Privacy Policy
1. Overview of this Privacy Policy
Lindsey's VCE Tutoring Pty Ltd (ABN 77 654 473 275), identified as Lindsey's VCE Tutoring , we, us, or our with, has established this Privacy Policy to provide information regarding the collection, storage, use, and disclosure of Personal Information. This policy further expounds upon the options available to individuals with respect to the handling of their Personal Information and delineates the mechanisms for accessing or rectifying such data.
On occasion, Lindsey's VCE Tutoring may be affiliated with other companies and entities (related entities). This Privacy Policy pertains to the use of your Personal Information by both us and these related entities. These related entities might have their own privacy policies, which could contain additional details or distinctions in their privacy practices. If these policies contradict this Privacy Policy, the related entities' policies will take precedence with regard to their actions. References in this Privacy Policy to Lindsey's VCE Tutoring, we, us, or our also encompass these related entities.
2. Personal Information
"Personal Information" denotes information or opinions, whether accurate or not, recorded or not, about an identified individual or a reasonably identifiable individual.
The type of Personal Information we collect from an individual depends on our interaction with them. The collected Personal Information may encompass, but is not restricted to, the following:
- Name
- Date of birth
- Contact details
- Current address
- Email address
- Gender
- Year level
- Payment details
- Working with children check
- Australian Business Number (ABN)
- Family relationships
We collect and document Personal Information about individuals, including:
- Our students, potential students, and their parents (or guardians)
- Our tutors
- Our investors and shareholders
- Our suppliers and potential suppliers, along with their representatives, directors, partners, proprietors, and shareholders
- Contractors and subcontractors
- Our current and former employees, including job applicants
- Any other individuals who come into contact with Lindsey's VCE Tutoring.
3. How and when do we collect Personal Information?
We gather your Personal Information to facilitate our business operations, offer, market, and sell our products and services. In some instances, the collection of Personal Information may be legally mandated. Typically, when delivering our products and services, working with our team, or obtaining goods and services from our service providers, suppliers, or contractors, we collect Personal Information directly from the relevant individual when reasonable and practical.
We may also receive Personal Information about you from third parties and other sources. However, we will only collect your Personal Information from these sources if it is unreasonable or impractical to obtain it directly from you, or if permitted by law. In most cases, if you choose not to provide your Personal Information for the purposes detailed in this Privacy Policy, or if we are unable to collect the necessary Personal Information, we may not be able to provide you with the requested information, products, or services, or efficiently manage our relationship with you.
4. Information gathered through our Website
The collection of Personal Information on the website, including hello@lindseyenglishtutoring.com and its subdomains, is carried out by both the website operators and third-party service providers. Various technological methods are employed to track the browsing patterns of individuals accessing the website. Google Analytics is utilised to analyse website usage, generating statistical information through cookies stored on users' computers. Users can opt out of this data collection by installing the Google Analytics opt-out browser add-on.
Click Stream Data is collected when users read, browse, or download information from the website. This data includes the date, time, and duration of visits, pages accessed, IP addresses, and downloaded information. The purpose of collecting this data is for statistical analysis, reporting, and website maintenance. Cookies may also be used periodically to monitor web traffic, track user identity, browser type, and browsing patterns. Users can configure their browser preferences to accept, reject, or notify them about cookies. However, disabling cookies may limit access to website content and features.
Additionally, third-party content, such as social media links, may be present on the website. These third-party applications may collect information through user interactions, even if users do not directly engage with them. The website operators are not responsible for the technical functioning of these applications or the data collection practices of third parties. Users are encouraged to visit the relevant third-party websites to understand their privacy practices and explore options regarding the use of their Personal Information.
5. How do we use your Personal Information?
In the course of conducting our business operations and activities, we utilise the Personal Information collected for various purposes aimed at efficient business management and the enhancement of products and services for the benefit of our customers. This includes identification, communication, and provision of information, products, or services. We match students with tutors, develop personalised learning plans, provide feedback, and track progress. Additionally, we assist customers, process payments, manage and improve products or services, customise website experiences, and conduct research for product development.
Furthermore, we aggregate Personal Information for reporting, statistics, and analysis to understand customer preferences and enhance the effectiveness of our business. This information may be de-identified for inclusion in aggregated databases or reports. While we reserve the right to monitor, review, retain, and disclose information as necessary to comply with laws, we are not obligated to monitor user sessions or retain session content. Consent to the uses of Personal Information, as outlined in this Privacy Policy, is implicit when using our services. We may also collect, use, or disclose Personal Information in accordance with the Privacy Policy, agreements with users, or as required by law, including adherence to the Australian Privacy Principles under the Privacy Act 1988 (Cth).
6. Could my information be transferred overseas?
Lindsey’s VCE Tutoring is a registered entity in Australia. Information collected through our website, direct interactions with you, or our support services may be shared with our offices, staff, or third parties globally. This data could be accessed and hosted anywhere worldwide, including countries without comprehensive regulations governing its use and transmission. By using our services, you willingly consent to the international transfer and hosting of this information to the fullest extent permissible under applicable law.
7. Access and Updates Your Personal Information
The rights pertaining to the request for updates or corrections to information collected by Lindsey's VCE Tutoring depend on your relationship with our organisation. Staff members can update or correct their information following the guidelines outlined in our internal employment policies.
Customers have the right to request restrictions on specific uses and disclosures of personally identifiable information. To exercise these rights, you can contact us to (1) update or correct your personally identifiable information, (2) modify your communication preferences, or (3) delete your personally identifiable information from our systems by cancelling your account (subject to the following paragraph). Any such updates, corrections, changes, or deletions will not affect other information we maintain or information provided to third parties in accordance with this Privacy Policy before such actions. To ensure your privacy and security, we may take reasonable steps, such as requesting a unique password, to verify your identity before granting profile access or making corrections. It is your responsibility to maintain the confidentiality of your password and account information.
While it may not be technologically feasible to erase every record of the information you provided from our system due to the need for system backups, we will promptly update, correct, change, or delete all personal information stored in actively used databases and other readily searchable media as soon as reasonably and technically practicable upon receiving your request. If you are an end user seeking to update, delete, or obtain information about yourself, please contact the organisation to which you are a customer.
8. Updating Privacy Policy
We reserve the right to periodically examine and revise this Privacy Policy to align with new laws, regulations, evolving practices, and technological advancements. Your Personal Information will be subject to the latest version of our Privacy Policy accessible on our website where it is made available. Modifications to the Privacy Policy will be conveyed through updates on the relevant webpage of our site. While we endeavour to give reasonable advance notice of these changes, feasibility may vary depending on circumstances. We encourage you to regularly review this page for any updates.
9. How to contact us?
For inquiries, concerns, privacy-related complaints, access to your Personal Information, updates or corrections to your details, and opting out of direct marketing or data removal from our system, please reach out to us through email at hello@lindseyenglishtutoring.com. We are here to address any questions or requests you may have regarding this Privacy Policy and the handling of your Personal Information.